SHIPPING & RETURNS
SHIPPING POLICY
Shipping Rates
We charge a flat rate of $7.75 for orders posted Australia Wide.
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm and should arrive at your specified destination within 5 - 7 days sometimes earlier. Your order is posted from Tweed Heads South NSW.
Carriers
We use Sendle for all our parcels. Sendle is Australia's first 100% carbon neutral delivery service and Australia's first certified Technology B Corporation. Your parcel receives a tracking number that we forward onto customers after purchases have been sent.
For any urgent orders that require express delivery for overnight shipping, an extra charge will be added to cover costs.
Please contact us for shipping rates to international addresses not listed below, or for a quote for more than 5 bags to the below listed countries.
| Australia | Flat Rate $7.75 | Est. del. time 6 business days |
| New Zealand | Up to 5 bags $29.40 | Est. del. time 5 business days |
| Japan | Up to 5 bags $35.65 | Est. del. time 7 business days |
| United States | Up to 5 bags $29.18 | Est. del. time 5 business days |
| United Kingdom | UP to 5 bags $35.00 | Est. del. time 6 business days |
Local Pick-Up
We are based in Tweed Heads NSW. If you are nearby and would like to collect to save on shipping costs. Please send an email with your order to info@seafarersupply.com.au. We will arrange a time to collect.
RETURNS POLICY
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must contact us by phone or email within 7 days of your purchase to be eligible for a refund/exchange.
Upon receipt of your email we will pass on a return address to post your item/s to.
Be sure to include in your package a signed letter stating the reason for your return and the original invoice.
Return Exceptions
Merchandise that has been used, or altered will not be accepted for return or exchange.
Exchanges
Sometimes it's ok to change your mind. If your product is in like new condition (i.e. still in original packaging, unused and not altered in any way), you may exchange your product for a different style or color. Please note though that you will still be subject to a shipping fee for your exchange.
PAYMENT POLICY
Accepted Methods of Payment
Credit Card (Visa, Master Card)
PayPal
Direct Debit
When paying via PayPal, customer must use the following email to make transfer:
info@seafarersupply.com.au
PRIVACY POLICY
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. We use them only to track this information.